[Resolved]  LG Electronics — Wrong Installation by the Company, causing defects and delay caused by the company to process replacement

Address:

Flat No 2201, Tower No 7, Windchants Sector 112, Dwarka Expressway, Gurgaon

1. The purchase was done on 25 Mar and the installation was done in 26 March. The installation was wrongly done by the installation person and that caused a major damage in the oven.

2. Since the day of wrong installation of this product on 26 March 2021, we raised up the complaint, well within 2 days of installation. A series of emails and phone calls were exchanged. Many technicians had visited us time and again, during the COVID pandemic, causing us lots of mental agony and harassment, as senior citizens.

3. We were told by the technicians that there were genuine defects in the LG microwave oven and they assured us for the replacement. But the actions were delayed by the company.

4. After the last visit of Mr Manish on 02 June 2021, he opened up the entire microwave oven, moved various parts with his hands, clicked pictures and confirmed that the replacement has to be done, after seeing the defects caused by the installation person, during installation.

5. After the above mentioned visit of Mr Manish (wherein he opened up the entire microwave oven), more problems started arising in the oven.

6. The company kept on buying time and now the replacement has been reduced, stating the delay caused (by the company itself).

THIS IS AN ACT OF CHEATING THE CUSTOMER