LG India — Rude behavior and no proper response - discrimination by rep. By speaking only in hindi

Address:Hyderabad, Andhra Pradesh, 500016

Dear Sir,
My name is Chandrashekar S from Hyderabad. I have raised at least 3 service requests by calling the 800 number of LG to service my LG Split AC starting 15th March, 2016.
1. Wrong service center Comfort Cool, W. Maredpally, Secunderabad have called me twice to provide the service but this is the same center who had spoiled my AC few years ago when they attended to my service request
2. For the last 4-5 times the technician from Himayat Nagar, Hyderaabad service center have been doing the service but why not this time and no reason is given to this
3. My AMC is getting over in 1 week and is it that LG wanted me to renew the AMC without providing the service and is this why it is trying to cheat/ play all these kinds of drama
4. Whenever I take the option 2 (to speak in English), the rep. talks to me only in Hindi stating that they are asked to speak only in Hindi. This I feel is DISCRIMINATION or else why give option to speak in English
5. Multiple times when I called the rep, have disconnected the phone on PURPOSE the moment I asked if they can speak in English and told them that I opted 2 to speak in English. Is this how LG cheats its customers?
6. When I tried to send the complaint (Online Grievance) for the last 3 days, I have been receiving the error stating LG's server is down. Is this ON PURPOSE that LG doesn't want to listen to any of the grievance and if so, why do they have that option on their website that is if it doesn't even work.

Regards,
Chandrashekar S
Voice: +[protected]
[protected]@gmail.com
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Dear Sir/Madam, We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
Hi,

I called the 800 number on 19th March 2016 to get info. about the amount for extending the AMC on the Split AC as it was expiring on 25th March 2016 and initially I was told that for the next 3 years I need to pay Rs. 2800 times 3 (2800 X 3) with 20% discount plus tax. After checking the records I was told by the executive with whom I was talking that it was by mistake that she said the amount of Rs. 2800 was for 3 years but instead she said that it would be 2800 X 2 and not 3 and the discount would be 15% plus tax.
On 21st March the local LG representative from Comfort Cool came and told me that it was 2800 for first year but from next year onwards it would be Rs. 3500. I called the 800 number again to confirm and the executive told me that she would listen to the voice recording which took place on 19th March and said that she would confirm the amount and even after 5 days there is no call from LG India regarding this confusion as each one of your executive give me different amount that I need to pay.
The entire conservation that I had with both the executives on 19th and 21st March has been recorded on my PHONE which itself is a proof to file a case against LG India for cheating and indulging in FRAUD and per RTI act providing me with wrong info., which means that LG India has been discriminating and harassing me in this way.

I think that this is like CHEATING and FRAUD kind of game being played by LG as I know that LG has not listened to the conversation that I had with one of their executives on 19th March and as LG India knows that my AMC is expiring on 25th March they wanted to wait so that I had to pay that extra amount to continue having my AMC.
As I mentioned above, I think that THIS IS CHEATING AND FRAUD that is being played by LG India as it is providing wrong information to me and not ready to accept that it has provided wrong info. but instead wanted met to pay that extra amount.
I will be posting this not only on Face Book and other medias the way LG India has cheated me by providing wrong info. per RTI act but also will send this info. to all the LG offices across the world stating as to how LG India has cheated and played a fraud kind of trick on me just to get few additional amount from me or denying AMC to me for no fault of me.
Even after raising the first issue with LG India no one from the LG India Corporate office Manager has called and talked or tried to resolve my issue, which means that LG India has not only discriminated me but also I feel that I am being unnecessary harassed by LG India in this way.
Also, I will send this to your corporate office/ CEO and to whoever possible from LG as well as filing a case with Indian Consumer Grievance/ Consumer Court Directly stating the entire episode as to how LG India have been indulging in first of all denying service to me even though I had the AMC and secondly, by providing wrong info. and now denying AMC to me.


Thanks and regards,
Chandrashekar S
Voice: +[protected]
[protected]@gmai.com

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