LG TV — repair/replacement

Address:

Kohima, Nagaland, 797001

Sir,
I have send the following e. Mails to lg customer care with facts-
(1) with reference to my complain dated 23 august at 1:46 (I have purchase a lg ledsmart t. V. Model no.32lns7ib-te-atryljl, s. No. 402plwr045033 on 30.5.2015 from
Broadway electronics mart, kohima, nagaland at cost rs.36000/-. After running of 10 months picture & sound of the tv becomes off (Within warranty period).
Than an there i have reported the same to the shopkeeper and got repaired (Pcb changed) after1 (One) month. Again same problem occurred in the month of 8/2016, i have been
Complained the same to that dealer and told me that pcb to be replaced @rs.6200/-. Pcb was changed by the engineer from service centre (M/s. P. M. Enterprises, circular road, dimapur) through the dealer. Again i am facing same problem from 2/8/2017 and reported the same to shopkeer/dealer as well as head of the servicing centre at guwahati. And filled complain at no. [protected] on 12.8.2017 but till date i have not received any responses). I have lodged complain and given me rnp[protected]is given to pm enterprises. Service engineer from the pm enterprises, visited broadway electronics mart, kohima, nagaland on 28.8.2016 and told me to brought t. V. To market (Dealer shop) than an there i have send the tv to dealer shop and in the evening the engineer told me over phone that the panel of the tvs out of order and required to be replace with the cost of rs. 14800/- plus servicing to be paid and on 1.9.2017 at 1.57 pm i have received a masses that "your service request rnp[protected] is closed. (Reason customer cannot be contracted)" it is surprised to me that how service engineer are not contracted, service engineer also not obtained any sign from me, moreover till date my tv is laying with the dealer shop. Than i have contracted with mr. Suman dutta, guwahati servicing centre several time in over phone after hearing all this thing he told me to brought the tv to guwahati servicing centre. It is my question that, why i shall be incurred rs. 14800/-as i have already incurred rs. 6200/- within a span of two years

In view of above, why it may not be treated as product was defective and the same tv was sold to me as it is showing problem from the warranty period may please stated otherwise i am bound to file a case in consumer forum.
Therefore, it is requested to you please look into the matter urgently.

Gautam majumder, aao, indian audit & accounts deptt.
O/o the a. G. (Audit), nagaland, kohima-797001
(Mobileno. [protected]

E. Mail= [protected]@yahoo.in.

(2) further, i have sent, e. Mail to lg services dated 19th sept.2017, 4th oct. 2017& 10th oct. 2017, the company only sends me replies/ assurances like "we have acknowledge your concern and we have forwarded it to our branch office in order to take an immediate step in this regard". It is questionable that the customer care only giving assurances or taking any action against the branch offices, moreover, customer care is given me a area service manager mr. Sobhan dutta, m. No. [protected] for any query regarding any complain but it surprised to me that whenever i tried to contract that number becomes busy and switch off (This version is also dealer of lg located in kohima).

In view of above, let me know the whether it will be remain ever for assurances or positive steps will be taken by the authority.

With regards:
(3) sir,
With reference to your e. Mail dated 17.10.2017 12:13, i have received a phone call from your branch office. I have a talk with area manager that exchange offer (Tv) will be provided (As my tv is disturbing from the warranty periods itself, and within a span of 2 years 3 times it was disorders and i have also spent extra money, moreover i have abstain from services 5-6 months from its services, hence he requested me to send my cash memos, repairing charges cash memos etc. I have sends all these documents to branch offices on the same date but i have not received any responses. However, on 27.10.17 i have contracted the area manager, then he told me to he was allowed me concession of 20 per cent panel changing cost. Now it is my question whether it is justify :- that i have purchased a tv with a cost rs. 32000/-, (Within the warranty periods i have abstain from its services near about 1-2 months) again same parts out of order after few months and i have incurred rs. 6000/- and remain abstain from its services for 2-3 months again same is disordered and i have to be paid rs. 14800/- without enjoying its services t. V. For 3 months.in this regard it is questionable to all that whether lg company is selling tv products or its parts with a lunching defective tvs in the markets? And after few months its services it will be defected and company will be started with selling spare parts? Now, i thought, if my tv is not replaced, than i have bound to go following actions:
I) consumer court.
Ii) i have informed the matter to the ministries of consumer affairs of india.
Iii) published/focused in media.

Awaiting for your further replies.
—
Now
Sir,
After sending several e. Mails, till date i have not received positive is responses, only their version is parts to be replace with the cost of rs. 14800/ + servicing charges. Let me know the further what kind of steps in this regard.