Liberty Shoes — defective shoelace buckles.

Address:

Ranchi, Jharkhand, 834001

I purchased shoe, model GI-JHD01, from MRR Store Ranchi on 22 May. After use for 10-15 days, noticed that last hole for lace had torn off. Normally laces tear off, but for first time have seen buckle hole tearing off. It is difficult to tie on lace and shoe slips out of leg.
I had given compliant at Ranchi Show room on 30 June, but they say only 75% is refundable.
This is not acceptable as the shoe is only a moth old and has become useless as lace does not hold on. I am looking for replacement with no charges.
My compliant was referred to [protected]@libertyrevolutions.com by [protected]@libertyrevolutions.com

My Bill No. 1915 dated 22/05/18
My contact [protected].