Liberty Shoes — school shoes the entire front stitch came out on the first day

Address:

Liberty branch, Marathahalli, 560066

Hi
I bought a force10 school shoes #5 from Liberty Marathahalli branch, Bangalore on Saturday 3rd August 2019 and was used on 5th August 2019. To our surprise, the front toe stitch entire thread came out and we immediately called the branch and they told us to bring.

Hence, I visited the branch and the looked at and removed the entire line one end to the other end without our concern. We asked for the exchange showing their bill stating the manufacturing defect exchange terms in print.

As per the Liberty manager/owner, there is no exchange warranty for school shoes even within a day.

1) Is this the (non-warranty) term of Liberty?

2) Why is it not in print in showroon or box?

3) Why the bill carries contradicting term in print? I can send the picture of bill and the stitch the removed the entire thread.

I would appreciate if you can clarify. We do not ask for refund. Only, we need the exchange of our shoes that was defective on the first day of the use.

Lastly, response was too cold like roadside vendor.
Thanks
Thomas