[Resolved] Liberty Videocon General Insurance — claim refund amount not been provided | |||
On 4th of may i cancelled my kannur to goa flight on ixigo which was covered under full refund policy. Upon cancellation i contacted liberty general insurance to proceed the matter. I was told i will be getting a call/mail within 24-48 hours. Its over two weeks now, and after every 48hrs when i call i am being told the same thing, you will receive a call/mail soon from the concerned department. What is the point of going for free cancellation if the customer has to go through so much hassle. I have called them six times in two weeks and omly received vague excuses thatthe concerned might have missed to mail, they might have not received it yet etc. Date of cancellation - 4th may, 2019 Policy number[protected]-[protected] I need the refund asap. Was this information helpful? | |||
Jun 21, 2019 Complaint marked as Resolved Liberty Videocon General Insurance customer support has been notified about the posted complaint. Verified Support May 20, 2019 Liberty Videocon General Insurance Customer Care's response From: complaints Sent: Monday, May 20, 2019 11:59 AM To: aditi.[protected]@gmail.com Subject: Liberty General Insurance Complaint Reference Number LI[protected] Dear Ms. Misra, We write with reference to your complaint registered on Consumer Forum and subsequent telephonic conversation you had with our customer service representative Ms. Sneha Pardeshi. At the outset please accept our sincere apologies in this matter. We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us. We wish to inform you that our executive Sneha Pardeshi has been assigned to resolve your grievance. She will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint. For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you. For our detailed grievance redressal policy kindly refer to the below link: https://www.libertyinsurance.in/customer-support/grievance-redressal Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility. Yours Sincerely, Customer Service Team Liberty General Insurance Know more about us: https://www.libertyinsurance.in/ | |||
 Add a Comment | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
27
Pending
2
Resolved
17
+91 79 6190 1313 [Ahmedabad]
+91 14 1236 8845 [Jaipur]
+91 70 8604 3771 [Guwahati]
10th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
Post your Comment