[Resolved]  Liberty Videocon General Insurance — insurance claim is rejected for invalid reason

Address:

Hyderabad, Andhra Pradesh, 502032

Hi,
This mail is regarding an insurance claim which i have made for my skoda rapid vehicle with tr number - 'ts 09 bj tr 7378', which is being serviced at mahavir skoda workshop, sanath nagar. My car met with an accident and there is a damage to the front part of my car. Now, when i'm trying to claim insurance liberty videocon guys are saying some reasons in order to reject the claim. Reason to reject is - my vehicle is not registered yet and tr has expired, the thing is i'm waiting for a particular registration number and i have also taken dd to block the number. When every other insurance companies are claiming insurance in this scenario why can't these guys approve the request, is this the way they reject the claim? Even i have shown dd as a proof when a police officer stopped me for the expiry of tr number and they left me without saying anything as i have the dd with me as a proof of blocking number then why can't they approve the request.

Can you please approve the claim as i have every valid document and also blocked registration number by taking the dd. While taking insurance we rely on brand image and trust. But it will be a bad experience if insurance is denied for a genuine part and genuine reason. Can you please take this request on highest priority and resolve the issue.
I am sincerely hoping a resolution from your side being a loyal customer.

Please feel free to forward this mail to the higher authority if needed.
Covernote number: [protected]
Claim number : 500101201118110006501