Life Insurance Corporation of India [LIC] — delay of money back

Address:

465691

Sir, i am mp baby, policy no:[protected], agent code is 0149664p. I am policy holder of bima gold. I am never due in paying the premium. When i took the policy i was in huzurnagar, nalgonda district, telengana state. Iwas receiving my money back amount of rs 20000 on time. But i had to transfer to zirapur, rajgargh district, madhyapradesh state. I was unable to receive the amount rs 20000 which was to be paid for me in 2018. Sir my account no is [protected] and ifsc code is bkid0009951.
Sir, i would like to know how the amount could reach to me. I would like to know what other kind of documents shloud i submit for claiming my money back amount.