Life Insurance Corporation of India [LIC] — money back amount - non receipt - complaint ignored

Address:

Thiruvananthapuram, Kerala

I have an lic bima gold policy opened in 2006 and maintained at lic, pattom, thiruvananthapuram, kerala. I was entitled to receive an amount of rs. 10000/- each in 2010 and 2014 as money back. Though the amount for the year 2014 was received in time the amount for 2010 has not yet been received. This has come to my notice only recently and i sent 3 e-mails to the lic office at pattom in november 2017. As no response had come from them i sent a registered letter on 26.12.2017.

Within a week an officer contacted me on phone and informed that the money due to me would be credited to my account shortly. As requested by him i submitted copies of my policy document and bank passbook on 12.2.2018. As no further information had been received from them i sent a complaint to regional manager, lic south zone, chennai on 5.3.2018. I have not yet received the amount. Nor have i got a call from them.