Life Insurance Corporation of India [LIC] — no reply for my complaint maturity amount less paid pol no.[protected]

Updated by ravikiran s chandragiri, sep 24, 2019

Life insurance corporation of india [lic] — maturity amount less paid pol no.[protected]

1 review
Pune, maharashtra, india
Ravikiran s chandragiri on sep 23, 2019mark as resolved

Sir,

My pol no.[protected] serviced by chinchwad br-95 b - pune dn. Was maturing on 28.09, 2019 and after getting the sms from lic i approached the branch on 17.09.2019 to surrender my original policy documents and as there were no officials available in the claims department, i approached the single window service section and told them that i want to surrender the policy for maturity settlement. Immediately they issued some forms which i returned with my signature/adhar card/pan card and requested for the settlement of maturity claim to my utter surprise and this may an amount of rs.308, 070.00 got credited to my a/c on 19.09.2019 as the maturity of the policy was due only on 28.09.2019 i did not understand why the amount got credited early. On approaching the branch again i was shocked to hear that my policy was prematurely surrendered instead of settlement of maturity claim. The maturity claim due under the policy was rs.250, 000.00 (Sa) + bonus 79, 000/- + fab rs, 8000/- totaling to rs.3, 57.000.00. Where as i was paid only rs.308, 070. A whooping difference of rs.48, 300/- this has happened due to the sheer negligence of the concerned officials who did not differentiate between surrender of the policy and maturity of the policy. The maturity date was 10 days ahead of the date of surrender and the officials who put up and passed the surrender payment should have thought for a while i was misled by the officials in giving me the surrender application instead of obtaining the maturity claim. I am lodging this complaint and i request the life insurance corporation of india to redress this issue and settle me the difference amount of rs. 48, 300.00 immediately least i will be forced to take further suitable steps seeking justice

Ravikiran s chandragiri
M no.[protected]
Updated by ravikiran s chandragiri, sep 30, 2019

Hi,

Still no any update on my complaint raised one week ago

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