Life Insurance Corporation of India [LIC] — not received 1st assured survival benefits

Address:

Kolkata, West Bengal, 700008

My bima bachat policy no.[protected] purchased on 7th august 2013 for 9 years term. As per policy terms i should get 15% assured survival benefits after ever three years. As per that i should get 1st assured suns on 2016. But after after several visit with submissions of several documents i have not yet received the 1st 15% sum assured survival benefits. And the 2nd assured survival benefits also going to be due on august 2019. Several visit to lic branches has also not solved the problems. Even connected the policy with bank account also so that ecs payment also can be made. The results of every visit to lic branch go assurances that shortly the amount will be paid to my account. But more than two and half years is not a short period. Please look into the matter so that i can get the 1st survival benefits.