Life Insurance Corporation of India [LIC] — rectify the e services problem

Sir I am LIC register customer user.i have 6 policies.i add all policies in my user id..I open e services with my user id and password.i add all policies and print .but I forget under sign to the document then I upload.i upload my pan card and passport also.then step 2 and step 3 is not highlighted.i am not receiving any msg from LIC.my e services and premier services are not open.it will shown you are not eligible reason for your request under processing from 20 days .no available to deregister my account .so please rectify my problem.or derigister my account.then i open newly.thanking you