Life Insurance Corporation of India [LIC] — Request to waive the extra Charges imposed on Policy Number[protected] | |||
We received the following sms. – “LIC Premium for Policy No.[protected] of Rs. *****6771.00 is due on 20/04/2021. You can pay premium online at https://ebiz.licindia.in/D2CPM/#Login. But could not pay as https://ebiz.licindia.in/D2CPM/#directpay/Premium/PremiumLanding shows Policy[protected] not eligible for Online Payment. Again the Cash counter of Branch Office is also decline to accept the Cheque Now your office is asking some Extra-Charges, Whereas the reason is contradictory to the provisions in LIC norms as Not “insufficient funds”, to include dishonour charges & the provisions in RBI Circulars for Satisfactory Customer Service on Technical Return Cheques in cases where the customer is Not at fault and is responsible for such returns There was a very minor unintentional mistake occurred in the cheque where amount in figure was written Correctly Rs.6771.00 but in words unconsciously missing of One rupee Only (i.e. Absence of One thereby - Disparity in the amount written in figure and words) which was overlooked by both o[censored]s (you and me). Bank detected the error and returned. We took immediate action to deposit the same well within 30.04.2020. So, by this investigation, The customer should not be designated as guilty for such accidental Omission (happened inadvertently), you may go through the previous record of this Customer for her timely payments (never been Late). Hence we request you to waive the extra Charges as demanded in your Letter on “Intimation of Dishonoured Cheque” dated 30.04.2020. Hope your goodwill may take necessary action for Relaxation from this Penalty as the Customer is innocent. Was this information helpful? | |||
Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint. | |||
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