[Resolved]  Life Insurance Corporation of India [LIC] — Unethical behaviour by Cas Counter Clerk

Address:

LIC, Kejriwal Builing, Medininagar, Palamu-822101 (Under Jamshedpur Division)101, Jharkhand

There are three cash counters in the office. One is for customer/policy holders and two is for LIC Agent. On 23.09.2021 at about 10.45 AM I stand before the counter of customer to deposit premium but at that time cash counter clerk was not sitting on his chair but on the two counters, allotted for LIC Agent, counter clerks were available. I asked the middle counter clerk for accepting my amount of premium. He could not replied anything but an agent who was standing on the third counter to deposit premium of his clients, replied that you can deposit on middle counter because no agent is in Que. I turn over to the middle counter and deposited my premium without any issue. During this I and the agent started discussion about LIC feedback in jolly mood. In this discussion the third counter clerk entered in our discussion and became angry . I asked him not to enter in our discussion but he don't stopped and make hot talk with me, unethical behaviour and used unparliamentary language. This incident may be recorded in CCTV camera of the office, if available. I don't know the name and employee ID of that cash counter clerk. I am requesting to investigate this matter and take proper action against him and also inform me about the action taken against him.
Rgards -
Dr. S. B. P. Gupta
HOD & Director
University Department of Commerce & Business Management
Nilamber-Pitamber University
Medininagar, Jharkhand-822101
Email. [protected]@gmail.com
Mob. [protected]