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[Resolved]  Lifecell International — Babyshield

Have enrolled on baby shield and baby cord with the great belief on lifecell and even i referred to so many people about lifecell, but i cannot digest the poor service by lifecell due to which my enrollement on baby shield became no use.

1. I enrolled for baby shield on 4th of January 2016 immediately after received a call from life cell for asking to do so, since i believed that it takes care so much on our kid's future, In the call itself i asked shall i enroll for the same later after child birth, they said tat urine sample has to be collected within 48 - 72 hours for the best results. So without any second thoughts i enrolled for the same immediately.

2. Baby born on 13th of January, and baby cord was collected properly, and also i informed about urine sample to be collected, they guided me and i had collected the same on 16th January ( Monday) exactly before 72 hours as suggested by Lifecell for the best results

I informed Lifecell customer care for the pick up of the same on 18th, and they informed me that it will be collected on or before 19th of January... Even after continuous follow up, I was shocked to see that the sample urine was not yet collected and when i contacted the customer care regarding this, they ensured that the sample must reach them before 7 days, today being saturday, they told that they will try to pick it up if possible, ( but since it is sunday tomorrow, surely it will reach your office only on monday) i.e after a week, which is of no use.

I am really shocked to see the care you show on your customers, now when i call your customer care they are simply saying that the sample can be collected upto 6 months. ( Your website it self says for best results do collect the sample between 48 - 72 hours, )

The company has to answer for this
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Complaint marked as Resolved 
Lifecell International customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

Complaint Status


[Jan 24, 2017] Lifecell International customer support has been notified about the posted complaint.
Verified Support
Lifecell International Customer Care's response Mar 23, 2017
Dear Bala Ashwin,

We regret for the inconvenienced caused to you, please share your registered contact number / CRM for us to resolve your concern.

Regards
Team LifeCell
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    Lifecell International
    Customer Care Service
    Customer satisfaction rating
    86%
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    Lifecell International Phone
    +91 44 4293 5353
    Lifecell International Address
    16, Vijayaraghava Road, 1st Lane, T. Nagar, Chennai, Tamil Nadu, India - 600017
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