[Resolved]  Lifecell International — complaints closed without customer consent,

Address:600049
Website:www.lifecell.in

I purchased two subscriptions (Crm[protected] & crm[protected] for our twin babies. Due to the carelessness of the lifecell spoc in the hospital they failed to collect the sample for one baby. However we there were notification sent to them about the delivery time. After failing to collect the sample now they say it never communicated.

Also the kit was never shipped to our home.. It was lying in the hospital for more than three weeks, however they promised that the kit will be shipped to our house.. We would have collected both the samples if we had the kit delivered to us. We used to check the shipment status during the weekly review during the final month, which never progressed.

I decided to lodge a complaint for the worst service provided and cancel the subscription i purchased.. These a*holes never looked back to me till now to provide the refund for the subscriptions for failed collection they made..

Its been more than two months since the sample was collected.. Since then i'm following up them for cancellation & refund..

After a couple of to/fro email communication, i managed to raise a case with them "csms170824l9d" on 08/24/2017. Haven't heard back from anyone since then till now, with no hope, i used to send followup emails..

These guys work smartly, one side they work with me for cancellation & refund.. On other side they are processing my sample for preservation, which i don't want anymore.. Due to the service i received in very initial stage.. I'm not sure of how will the service be going forward..

I will never ever suggest lifecell for anyone in my circle..

*

Lifecell international customer care's response, oct 12, 2017

Hi mr satish, we have just received your account details and refund will be processed in 2 working days.

Updated by sathishraj_86, oct 13, 2017

Hi guys, thanks for the update, i got the refund amount for the missed sample subscription only. I'm yet to get the refund amount the other subscription too..

Lifecell international customer care's response, nov 01, 2017

Dear sathish,

We understand that the refund on cancellation of service for crm[protected] has been completed on 12th oct'17. The refund amount of rs 21, 990/- was credited to your account on the said date.

Request you to confirm us on the closure of the concern raised in this forum.

Regards
Team lifecell

Updated by sathishraj_86, nov 01, 2017

Team,

I was also promised for a refund for the subscription crm[protected].
For which i haven't heard back from your support.

*

Worst part here is the case i logged has been closed without customer confirmation, funny they close the case without confirming with customer.
Was this information helpful?
No (0)
Yes (0)
Dec 21, 2017
Complaint marked as Resolved 
Lifecell International customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2017
Lifecell International Customer Care's response
Hi Mr Satish,

We wish to inform you that for CRM No:[protected] sample has been processed and stored, hence there wont be any refund applicable. Refund has been processed for the other baby(CRM No:[protected] since sample is not collected.
Hope this clarifies your concern.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lifecell International
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    66%
    Complaints
    220
    Pending
    69
    Resolved
    128
    Lifecell International Phone
    +91 44 4293 5353
    Lifecell International Address
    16, Vijayaraghava Road, 1st Lane, T. Nagar, Chennai, Tamil Nadu, India - 600017
    View all Lifecell International contact information