Address: | 600049 | Website: | www.lifecell.in |
I purchased two subscriptions (Crm[protected] & crm[protected] for our twin babies. Due to the carelessness of the lifecell spoc in the hospital they failed to collect the sample for one baby. However we there were notification sent to them about the delivery time. After failing to collect the sample now they say it never communicated.
Also the kit was never shipped to our home.. It was lying in the hospital for more than three weeks, however they promised that the kit will be shipped to our house.. We would have collected both the samples if we had the kit delivered to us. We used to check the shipment status during the weekly review during the final month, which never progressed.
I decided to lodge a complaint for the worst service provided and cancel the subscription i purchased.. These a*holes never looked back to me till now to provide the refund for the subscriptions for failed collection they made..
Its been more than two months since the sample was collected.. Since then i'm following up them for cancellation & refund..
After a couple of to/fro email communication, i managed to raise a case with them """" on 08/24/2017. Haven't heard back from anyone since then till now, with no hope, i used to send followup emails..
These guys work smartly, one side they work with me for cancellation & refund.. On other side they are processing my sample for preservation, which i don't want anymore.. Due to the service i received in very initial stage.. I'm not sure of how will the service be going forward..
I will never ever suggest lifecell for anyone in my circle.. Was this information helpful? |
I was also promised for a refund for the subscription CRM[protected].
For which I haven't heard back from your support.