[Resolved]  Lifecell International — No clarity on billing system...

I am newly enrolled with lifecell.but after sometime i found that what the demonstration guy told, the bill statement was fully different.in the first mail on31st jan17, i got babyshield as complement and the hospital fees was 5500.but on 10thfeb i received another bill where they charged 3000for babyshield and the amount increased of rs3000 as babyshield was charged.i sent them mail and complained on11thfeb because at the enrollment time they told me that hospital charged 8500 and babyshield was complimentary..they give me token no on14th feb.bt they didnt response or sent me confirmation through email.i called many times to customer care but they cant told me when my problem will be solved.i request them after clearing my complain kindly deduct the EMI.Bt they told me that EMI will be deducted as usual.they didnot give me any type of confirmation through email or sms. I am totally blind what they are charging and what for not..i think lifecell's service is not as good as they demand.they told the customer a thing and after enrollment they show their own faces.they just need the money.nothing is matter to them.. now after this hole issu i doubt that they will not perform their job of preserving my stem cell properly.. it takes a mental breakdown to me..i lost my faith in lifecell...