Lifecell International — Payment not acknowledged, suspension of account

vsharm6

Jun 22, 2020

Address: Chennai

I have made a full one time payment towards preservation of stem cells for my child, for a period of 21 years. I have the CRM# and payment receipt.

Since past few months, I keep receiving reminders to pay the amount. I reached out to their Customer Care, they transferred it to the Payment Department, and the payment department never reverts. This happened 3-4 times.

Finally I received an SMS saying your account is suspended and I must pay 5000/- to renew it. Also they don't provide any escalation manager's number with whom we can talk.

I am starting to feel if the company is cheating on me

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Lifecell International customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2020

Lifecell International Customer Care's response Dear Mr Sharma,

Greetings from LifeCell!

Kindly share your crm no or registered mobile number to look into the issue.

Jun 24, 2020

Updated by vsharm6 CRM No.[protected]

Verified Support

Jul 26, 2021

Lifecell International Customer Care's response Dear Mr Varun, There is no outstanding in your account and payment remidner has been stopped

Issue stands resolved from Our end

Feel free to revert us back for further assistance required