[Resolved]  Lifecell International — poor marketing team.. rude and arrogant

Address:Gurgaon, Haryana, 122018
Website:lifecell.in

Hello team,

I have taken the services of the lifecell (Crm #[protected]For my new born baby recently born on 14th november 2018 and want to share feedback for the same.

It s sorry to say but your marketing team based in gurgaon is disastrous. I was contacted by miss arti when i visited the artemis hospital for the regular checkup of my wife.

At the time of starting miss aarti and her boss tushar even came to my house to give a demo and showcase the stuff. They contacted again when delivery date was due and collected the samples on the day my baby was born.

After that the whole scenario changed. I was some how unable to pay them in advance as they never came to recieve the cheque and the online application was filled by miss aarti on my behalf. She never took me in confidence and generated a password for me. That deprived me of online payment and then tushar and arti told me to pay via neft is some icici bank chennai branch,

Once the payment was done, then the real story unfolded. All the email and messages came as usual automated. But these 2 guys simply disappeared. They put on hold my calls and made me sweat for the receipts of the payment made.

Every now and then they borrowed the time by 2-3 days and never delivered the receipts. I needed them fir filling the insurance claims and other tax deductions as year end is approaching and was asked by my organization to sumbit the bills as soon.

It wa sonly when the final preservation cert from lifecell came after 20 days that my purpose was solved with late deposit of slips.

Request you to take the strictest action possible on these guys who care only for money and ill treat the customers post that.
Details:

Miss arti : [protected] (Gurgaon)

Mr tushar : [protected]
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Dec 19, 2018
Complaint marked as Resolved 
The manager Tushar has called me to clear the miscommunication happened. I am fine on it now and the complaint it good to be closed.
Lifecell International customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2018
Lifecell International Customer Care's response
Dear Rohit,

Our team shall get in touch with you shortly
Verified Support
Dec 18, 2018
Lifecell International Customer Care's response
Dear Rohit, We understand that your experience was less than pleasant. Regret the inconvenience caused to you and though such instances do not occur, your feedback will certainly help us improve our operations processes.
We have escalated your feedback to the regional heads and also to HR and they will take it up further.
For further assistance required feel free to revert us back
Dec 18, 2018
Updated by Rohit Sharma1
Dear Team,

Thanks for taking care of the complaint. The manager from Lifecell has called me and greed to correct the missing pieces.

There was a miscommunication which led to the delay. you can close this request for the time being and a big thanks for providing a portal for end users.

Thanks,
Rohit
Verified Support
Dec 19, 2018
Lifecell International Customer Care's response
Dear Rohit,

As discussed in call, for any assistance required feel free to revert us back for further assistance required.
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