[Resolved] Lifecell International — refund issues of terminated policy

jatin7dei

from Noida, Uttar Pradesh

Nov 14, 2019

Address: 122001

I had taken policy of stem cell for my baby from lifecell executive abhishek nepali, gurgaon. My wife also taken same policy from lifecell unknowingly from agra-lifecell iteself. When i came to know about this, i asked lifecell to terminate my policy enrollment number : 274156 & my wife confirm from lifecell executive mr. Prashant that my whole money will be refunded, i had been asked to pay 7500/- to proceed for termination of policy. I had paid 7500/- also. Now we are still exixting customer of lifecell with one policy, but i did not received my refund & mr. Prashant & mr. Abhishek are not responding. Pls do the needful & refund my money including 7500/-.
Enrollment number : 274156
Regards
Jatin arora
[protected]

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Apr 6, 2022

Complaint marked as Resolved

Issue resolved

Lifecell International customer support has been notified about the posted complaint.

Nov 14, 2019

Updated by jatin7dei Nobody contacted me from lifecell till now.
My no. is [protected]

Verified Support

Nov 14, 2019

Lifecell International Customer Care's response Dear Jatin, We are working on the issue raised and we shall get back to your shortly.

Nov 16, 2019

Updated by jatin7dei Still Nobody contacted me

Nov 19, 2019

Updated by jatin7dei I really shocked that after complaining on this platform also, there is no response from the company

Verified Support

Jan 07, 2020

Lifecell International Customer Care's response Dear Mr Jatin

On special case we have processed the refund of Rs.7500/- to the client on 22/11/2019 with reference number BPV[protected] and you had confirmed on receiving the payment . Issue has been resolved