Lifecell International — Report for Clinical Become Sequencing-reg.

Dear Sir!
Our blood sample were collected on 4.12.2020 for clinical exome sequencing test and I was told it will take around 21 days to generate report.
Few days after completion of 21 days when I called for report, I was asked to share a different report which I denied.
Again when I called customer care and subsequently with local executive in Kolkata on 19.01.2021, I was informed that the blood sample was sent for reprocess.
Subsequently I called on 6 February 2021 and asked just for the probable date of generation of the report. They are not giving any satisfactory reply.

Please help us to know the correct status.