Likizo Services Private Limited — deceived by making intentional false / fraudulent commitments

Address:	Mumbai City, Maharashtra, 410206
Website:	www.likizoservices.com

Hi, my name is ‘yogesh hule’. I got into a membership with ‘likizo services private limited’ on 20th oct. 2018 (Refer agreement copy).
It all started when archana hule (Wife) & i were given a contest coupon at reliance fresh mall, belapur - navi mumbai and then were invited (Likizo) to their belapur office address for a free voucher worth ₹40, 000, other gifts like dinner set, spa voucher etc..

On reaching there, we were made to sit in a room with round tables and loud music along with a sales lady ‘shraddha jadhav’ (Sr. Manager, likizo) who claimed us for 5-star hotels stay with so many other offerings like 60 complementary dinners (1 per month, total 60 in 5 years), banquet hall 2/3 times in a year, gym membership for 5 years, yoga membership for 5 years, summer camp passes, special event passes etc.
During presentation, they used a book with 5 star properties like hotel taj, oberai, hilton, fariyas etc, making us attract to enroll into a membership with them with total cost of ₹1, 15, 000 (₹80, 000-membership fees and ₹35, 000 maintenance charge). Since my paying capacity was only ₹40, 000 that time, i paid all i had (₹40, 000) using my icici bank debit card (Refer payment notification attachment) and remaining money they told me to pay in emi with 0% interest.
Now, when i gave them a service request through customer services mail on date 18 nov.2018 to book hotel fariyas-lonawala for date 16 & 17 dec.2018 (Refer mail communication attachment) for stay, they suggested other properties which are available at 1, 500 to 2, 000 inr (Source data: trivago, trip advisor). Then i called them and told them that property which i have suggested (Fariyas-lonawala) is available on requested date and also shown by your sales person during presentation then why you are not booking it. Then they told that they will suggest the properties and we have to choose from them only.
Then in another mail communication i asked to book hotel taj-mumbai in upcoming 1/2 month. They initially hesitated and upon reminding them that they have shown this hotel during their presentation and based on that only i have signed the agreement, then they told they need minimum 90 days to do booking of such hotels and booking may get cancelled if walking customers demand is high at that period. As per agreement copy they need 30 days – 45 days for booking and now they are asking 90 days and that too with no confirm booking status.
After doing research on them, it is found that this is a fraud company and all commitments are fake and they have cheated many such innocent people. Number of complaint filed against them in nri police station-belapur, baner police station-pune etc. It’s a shame that these people show so much amazing things that make a customer pay blindly and then they cheat like this.
Also, its a humble request to all reputed malls (Reliance fresh, seawoods grand central mall) that, do not have tie ups with such companies (Likizo services private limited) to do business and make people lose their hard earned money in 1 hour presentation.
I appeal through ‘consumer complaint forum’ to take strict action on them (Likizo services private limited) so that they will not deceive innocent people anymore.
I have attached required proofs for reference and hoping to get a refund of ₹40, 000 as soon as possible!!
Regards
Yogesh hule
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