Limeroad — my refund amount is not received in my bank account

Sreejitha J

from Mumbai, Maharashtra

Address:

Ernakulam, Kerala

I ordered 8 kurtas on lime road shop and i return 2 of them, because material is not too good and colour is so dull. So i returned this product. Product is picked by limeroad boy on 15 th july 2019. Ten days have been completed which is mentioned by limeroad that your refund money is reflect in your account and the refund status in my limeroad account is displaying as success, but my money is not show in my account why?

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Comments

Padmaja Ramapriya

from Vellore, Tamil Nadu

Ordered kurthi on 15th July no updates about the product amount paid already. Tried contacting customer care no responses. They contact u i[censored] don't empty shopping cart by paying same when we need info no reaponses I want to know will I receive

my order or no. [protected] is my order number A line kurta
red marlin brand.

Manjula1234

I had requested for a replacement. I get emails three times that it is delayed and one fine day, they cancel my request even without informing me.
When I contact customer support they just deny saying that they contacted me.

And nothing can be done now. Really unfair. Disgusting customer service.

LimeRoad Customer Care's response, Aug 16, 2019

Verified Support

We are so sorry. Please write to us at android@limeroad.com so that we can help you out. You can also raise your query on the LimeRoad app (go to the left sidebar, click on 'My Orders/Help' and click on 'Need Help' button against the order) so that we can act on this promptly - Team LimeRoad.