Limeroad — No one came to pickup since month

I had bought a dresses on limeroad.com. I was not happy with the product and called and mail the lime road customer care number atleast 7-8 times before. I was told that a pick-up for my product will be arranged within 4 days and the amount i.e Rupees 2100/- will be refunded to my account. No one came and my money is gone! I have been calling that number but no one seems to answer. What is happening? PLEASE HELP !!!