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Limeroad — No one came to pickup since month

I had bought a dresses on limeroad.com. I was not happy with the product and called and mail the lime road customer care number atleast 7-8 times before. I was told that a pick-up for my product will be arranged within 4 days and the amount i.e Rupees 2100/- will be refunded to my account. No one came and my money is gone! I have been calling that number but no one seems to answer. What is happening? PLEASE HELP !!!
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    LimeRoad
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    45%
    Complaints
    1095
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    0
    Resolved
    480
    LimeRoad Phone
    +91 12 4668 3700
    LimeRoad Address
    4th & 5th Floor, Plot No. 48, Sector 44, Gurgaon, Haryana, India - 122001
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