Trailing emails are self explanatory and I will pursue on social media and in court if need be as;
Pick up person has threatened the security and over 4 witnesses and CCTV footage shows him yelling and fighting.
Customer service has refused to take action nor have they collected items nor refunded money
Except for auto generated email no one has bothered to call and have stopped communicating.
On Wed, Aug 17, 2022 at 3:28 PM Chaya wrote:
IS THE MONEY REFUNDED?
On Tue, Aug 16, 2022 at 10:09 AM Chaya wrote:
Please confirm. Someone is coming in and you need to coordinate with them and pick up, do not ask them to call me and ask. Have you shared pick up details with them, they do not come with details.
On Mon, Aug 8, 2022 at 10:38 AM Chaya wrote:
Dear Priyanka,
How do I know you called? You could have left message. I get many marketing calls and ignore answer calls from unknown numbers. Rather than claling for formality you could have messaged and I would have returned call.
I have raised returns for more tops! You are mentioning only 5. I have no idea how many are picked, as the clothes are with Security and as per him there are 7 packets. The 7 pack could have more tops if from same seller!
My complaint is being ignored here on the Pick up person and him not knowing what to pick. Are they not supposed to have the list.
All the tops are with MRP and kept in the exact same Amazon packet they were delivered to me, the description is there on the Taf, but the Pick up person refuses to check and keeps asking me on the Phone.
Why am I supposed to get yelling calls from the pick up person, if he doesn't have clothes return data or not being paid well, then shouldn't he be calling you and firing and not me and our security?
I will not answer any call from Pick up person, when the person comes, you speak with him and take me on concall. Organize pick up in evenings. The pick up guys know my time very well by now.
Also, I do not care whether you take your clothes back or not as clearly you guys are slacked in your responses and majorly unorganized if the pick up guys, 'Data udd sakta hai'. Please refund money for all the clothes mentioned in the attached document, if your pick up guy doesn't wish to pick up then deduct for him or you guys pay. Why should i suffer for your utter incompetence & mismanagement? INITIATE REFUND TODAY, it is officially weeks now since I raised the Returns and picking it up or not is not my look out anymore & is matter for you to solve with your pick up guys if you do not give them data for pick up.
PLEASE CONFIRM REFUND INITIATION BY END OF TODAY.
On Sun, Aug 7, 2022 at 2:39 PM Customer Support wrote:
Hi Chaya,
Greetings of the day !!
I tried calling you in your registered mobile number but could not get through.
As already informed return has been raised for order ##[protected]_S1 and S2.
As checked return request is already raised for S[protected], S[protected] and S[protected], 18392277
Sorry for the inconvenience caused. I am forwarding your concern to the team and arranging pick up as soon as possible.
Do not forget to collect the acknowledgment slip from our courier partner at the time of pickup.
Once the pickup is done, the refund will be processed and the same will reflect in your LimeRoad account within 01 working day.
If you want to transfer the refund to your bank, please follow the process mentioned below:
-- My LR Credits Select 'Send to bank' Enter Valid bank details and amount Click submit.
Thank you for your patience and understanding.
Assuring you of our best!
(Sunetra)
Team Limeroad.com
On 06 Aug, 2022 12:44 PM, Chaya wrote:
THE PICK UP PERSON IS IN M BUILDING NOW, HE HAS HAS FIRED ME AND MY SECURITY AND IS YELLING IN OUR BUILDING AND CREATING RUCKUS.
HE SAYS THERE ARE 7 TOPS AND HE HAS INSTRUCTION TO PICK 5 AND HE DOESNT KNOW WHICH ONES AND IN HIS WORDS 'USKA DATA UDD GAYA HAI' SO HE DOESNT KNOW WHAT HE HAS TO PICK UP!
I DONT UNDERSTAND WHAT THE HELL IS GOING ON? IF HE DOESNT TELL ME WHAT HE HAS TO PICK THEN WHAT DO I GIVE HIM? I ASKED HIM TO TAKE ALL THE TOPS AND SORT AT THEIR END. HE STARTED YELLING THAT I HAVE TO GIVE HIM DETAILS ANS THAT HE WILL NOT LISTEN TO ME. WHILE ON CALL WITH ME HE STARTED YELLING TO SECURITY THAT THEY ARE NOT PAID WELL AND THEY ARE NO GIVEN DATA AND IT IS THE SECURITY'S FAULT & STARTED FIRING THE SECURITY, I TOLD HIM NOT TO SCREAM AT SECURITY TO WHICH HE CONTINUED TO GET EVEN LOUDER AND SAID I CANNOT TELL HIM AND HE WILL SCREAM AT ANYONE HE LIKES AND THAT I CAN GO AND COMPLAINT AGAIN AND IN HIS WORDS, 'LIMEROAD KYA UKADEGA MERA' I TOLD HIM I AM RECORDING CALL AND CCTV IS CAPTURING, HE SAID HE HAS OTHER CUSTOMERS IN THE BUILDING, WHICH IS A LIE AS HE CAME TO PICK ONLY MY CLOTHES. IT IS BEEN 15 MINUTES. I AM AWAY FROM HOME, HE HAS STOPPED ANSWERING MY CALLS AND IS YET DOWN AT THE GATE AND FIGHTING WITH THE SECURITY. ALL OF THIS ON LIVE CCTV.
PLEASE CALL HIM OFF AS HE IS UTTERLY DRUNK AS PER MY SECURITY AND IS GETTING ROUGH!
On Fri, Aug 5, 2022 at 4:29 PM Customer Support wrote:
Hi Chaya,
Greetings of the day !!
As already informed return has been raised for order ##[protected]_S1 and S2, Pick up will be done within 02 working days.
Do not forget to collect the acknowledgment slip from our courier partner at the time of pickup.
Once the pickup is done, the refund will be processed and the same will reflect in your LimeRoad account within 01 working day.
If you want to transfer the refund to your bank, please follow the process mentioned below:
-- My LR Credits Select 'Send to bank' Enter Valid bank details and amount Click submit.
At times, you may not receive the bank transaction SMS therefore we request you to check your bank account statement directly.
Please download our app to track your return request by visiting the “My order” section.
Thank you for your patience and understanding.
Assuring you of our best!
Priyanka Bhatia
Team Limeroad.com
On Sun, Aug 14, 2022 at 3:18 PM Customer Support wrote:
Hi Mam,
I understand that you want to return the product in orders #[protected]S1(puff sleeved solid top, mock neck solid top, and long sleeved printed shirt) and [protected]S2(round neck solid tee)
I apologize for the reason & inconvenience due to which you wish to return the order.
I have raised the return request for your order
Our courier partner will pick up the order within 02 working days.
Do not forget to collect the acknowledgment slip from our courier partner at the time of pickup. In case the pickup is done by Shadowfax, please place a digital signature to get a pickup confirmation.
Once the pickup is done, the refund of 2295 and 383 LR credits will be processed and the same will reflect in your LimeRoad account within 01 working day.
If you want to transfer the refund to your bank, please follow the process mentioned below:
-- My LR Credits Select 'Send to bank' Enter Valid bank details and amount Click submit.
At times, you may not receive the bank transaction SMS therefore we request you to check your bank account statement directly.
Further, the refund for [protected]S8 (long sleeved solid crop top and v-neck solid peplum top) worth 2035 LR Credits has been processed in your Limeroad account on 25 July 2022.
The refund for [protected]S5 (shirt collar solid top and trouser set) worth 1242 LR Credits has been processed in your Limeroad account on 25 July 2022
Also, the refund for [protected]S13 (round neck collar block top) worth 1098 LR Credits has been processed in your Limeroad account on 26 July 2022.
And, the refund for [protected]S10 (mandarin neck printed shirt) worth 825 LR Credits has been processed in your Limeroad account on 25 July 2022
Please download our app to track your return request by visiting the “My order” section.
Thank you for your patience and understanding.
Assuring you of our best!
Priyanka Das
Team Limeroad.com
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