Link Intime — Infra bond warrant reissue, no response for 4 months every time replying wait for 7 working days

Started discussion for infra bond closure warrant re-issue since the hardcopy of the sent warrant was expired. started first conversation on 16th Nov 2021. when i called on 24th dec they said your doc is oversized, please send a fresh one with reduce size (total doc size should not exceed 1 mb, sent 4 docs). got first ack on dec 24 2021 for the mail i sent. 24th Jan 2022 i called customer care directly, they said they will send the status on the same day through mail. 27th Jan 2022 i sent mail for asking status, but got only ack with different ack no for this mail with no other details. then i called on 4th feb 2022 to check the status, they were saying scanned docs are not clear, then i escalated in the same call, after this escalation i got mail on 4th feb 2022 saying received all docs and forwarded to concern department without mail from my side (wondering how come they received 24th dec mail re received on 4th feb 2022). when i called on 24th feb, you sent doc on 4th feb (actaully sent on 24th dec and no mail on 4th feb 2022) you need to wait for 21 working days, and when we counted it was just 20 completed and 1 day left.
Then top most reply got on 9th mar 2022 call, you gave on 4th feb, we will revert to you you need to wait. when i ask how much time, executive replied we cannot convey anything other than the above reply at this point of time.

mail snippet from last ack.
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his is with reference to your below mentioned email, Please note, we acknowledge receipt of the scan copy of your request letter and the same shall be forward to our concern team. You will get the revert from them shortly.

In this regards if you have any query then feel free to contact us.

Regards,
PAS
Team Helpdesk
Link Intime India Pvt Ltd
C-101, 247 Park, L.B.S. Marg, Vikhroli (West), Mumbai – 400083
Tel:[protected] /[protected]
Fax: +[protected]
Email: bonds.[protected]@linkintime.co.in
Website: www.linkintime.co.in

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Dear Investor,

This is an acknowledgement in response to your e-mail. Your request ID for reference is RE496125.

To serve you better you are requested to mention Unit Name, ISIN No, Folio No / DP-CLID, Name of registered bond holder, type of request in the subjection line of the email, which will certainly help us to attend to your request in one go.

( for e.g.: ABC Company Ltd - INE111X01001 - Folio[protected] Ram Dashrath Verma - Non Receipt of Interest / Redemption)

We may draw your attention to the SEBI Circular No. SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/655 dated November 3, 2021, and clarification vide Circular No. SEBI/HO/MIRSD/MIRSD-RTAMB/P/CIR/2021/687 dated December 14, 2021 issued by SEBI, which states that “From January 1, 2022, the RTAs shall not process any service requests or complaints received from the holder(s) / claimant(s), till PAN of all the holders, Address with Pin code, Email id, Mobile no, Bank details of the first holder, Signature and Nomination documents/details are received”. You are therefore requested to submit relevant Forms for registering/changing KYC details and Nomination viz., Forms ISR-1, ISR-2, ISR-3, SH-13, SH-14 are available on our website https://www.linkintime.co.in – Resource – Download- General -Format of KYC.

If your bonds are held in Demat form, you are requested to update the above details with your Depository Participant.

In case your query is pertaining to upcoming redemptions / interest on the securities, you are requested to visit our website wherein requisite payment schedules are available for your information: https://www.linkintime.co.in - Resource - Download- General -1st Quarter 2022 interest & redemption dates for bonds.

Thanking You

Team Link Intime

( This is an automated response sent to all emails received at our end, do not respond to this acknowledgement )

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