[Resolved]  Lion Dates — Bug found in Lion Dates valid pack

Address:

Bangalore, Karnataka

Hello, I have been trusting the produce of this company for very long time, as I was brought up from a very close location of this factory in Trichy, Tamilnadu. I have been watching the tremendous growth of this company and customers trust. Also, I have been seeing the same issue (ex: quality degradation) what other similar companies undergo when the scale of the company grows and start failing to keep the trust of the customers; ultimately lose the customer base and struggle to sustain in the market. I have been buying Lion dates since 10 years now, I could see the quality of the product has degraded with time. I stopped buying, Lion dates since 2008 when I noticed bugs in the new packets of Lion Dates. I bought those packs in a kirana shop next to my house, thought its because of the way the packs are stored. I returned the packs and the shopkeeper was wise enough to accept and repay the amount. Later, I realized that could be a frequent case for that shop keeper. Recently, I saw some heavy priced "Delicacy" seedless dates, having thought the quality would have improved with the price. To my surprise, nothing have changed. Still found a bug in that pack too. I was preserving the packs with the bug for sometime to take it to appropriate department to get serious attention from your company. Unfortunately, may or someone have trashed those packs. Still I have captured the video and pictures of the bugs and packs. I'm attaching one of them here, for your kind attention and appropriate actions to strengthen this company's quality processes. Looks like this company believes only on marketing techniques and glossy advertisements to help sustain the sales and position in the market. Recently, whenever I visited any super markets, I could see people opt to buy other dates products instead of Lion Dates, may be they could also be victmized in the past. http://youtu.be/hdTwYKDok2M Note: these video/pictures were take in the month of march 2014. Thank you, Sudhakar