Livpure — Arrange for the collection of the device at the earliest convenience

Address: Hyderabad

Urgent: Request for Service Disconnection and Refund - Ticket #[protected]

Dear LivPure,

I am writing to formally address my request for the disconnection of your service due to persistent issues and to seek clarification regarding a recent notice I received.

The main problem leading to my request for service disconnection is that the hot water from the device smells unpleasant. Additionally, the Total Dissolved Solids (TDS) level of the water is 10, which is highly dangerous and poses several health risks. Despite multiple attempts to resolve these problems, the issues persist, which is why I initially requested the service disconnection. As health is our top priority, it is unacceptable to use a purifier that compromises our well-being.

During my initial request to disconnect the service, I also asked for the return of the advance payment associated with ticket number[protected].

However, the service has not been satisfactory:

No one came to collect the device, nor did anyone address the ongoing issue.
I was informed that higher management would contact me to resolve the issue, but unfortunately, I never received any such call.
Two days ago, a representative from the Livpur team contacted me, stating that they wanted to pick up the device. I agreed to this and inquired about my advance payment. I was assured that I would receive an email confirmation during the pickup, with the payment to follow later, to which I also agreed.

Today, I received a threatening notice claiming: "May we also bring to your notice that your failure in handing over the said product may amount to criminal breach of trust, a criminal offense, punishable under section 406 of the India Penal Code. You are also called upon to make the payment of the total outstanding amount of 3995/—, " which is untrue and distressing.

This situation is unacceptable, and I urge you to address the following immediately:

Date:

Arrange for the collection of the device at the earliest convenience.
Process the refund of my advance payment as previously agreed.
Clarify and retract any false accusations made against me.
I look forward to your prompt resolution of these issues to avoid any further escalation. Please contact me directly at [protected]@gmail.com to confirm the arrangements.

Sincerely,
Bhanu