[Resolved] Livpure — Company Not Responding to AMC service Request | |
I purchased Livpure Pep Pro ++ RO AMC for Rs. 5000/- in Jan 2020, which on the first instance was due to repeated request from the service engineer whom i called when my RO adapter stopped working. They told me that my Service is due and it is good to purchase the AMC if I want to save a few bucks. I believed them and purchased the AMC vide Sr. No - CIF3AAA1035195. In Jan 2020 they replaced the pre filter and one cartridge and told me that they wont replace the memebrane and the same will be done in May 2020. Now, from past 3 weeks I am trying to register the service request but all in waste. The customer care number puts my call on hold for nearly 15min and then gets disconnected. I mailed theim too a lot of time but of no use. I tried to contact the service team who visited last time but they don't attend my calls. I live in Bangalore and here all the services have resumed from May 3rd itself. Please suggest what to do now because Rs.5000/- is at stake.. otherwise i would have purchased the service kit and do it myself. I am planning to forward the complaint to consumer court forum too. Was this information helpful? | |
Jun 9, 2020 Complaint marked as Resolved I myself taken the initiative and contacted the livpure head office and somehow managed to get the service done. You people just wasted my 10 days. LivPure customer support has been notified about the posted complaint. Verified Support Jun 03, 2020 LivPure Customer Care's response Dear Neeraj, we apologise for the inconvenience you have experienced. Please share your registered contact number and we will reach out to you.Regards, Team Livpure Verified Support Jul 14, 2020 LivPure Customer Care's response Dear Neeraj, we believe that your concern has been addressed. Do let us know if you need any further assistance.Regards, Team Livpure | |
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