[Resolved] Livpure — complaint # js[protected]:ro not working in mumbai for 8 days. but engineer was assigned in ghaziabad due to system error.

haihari786

from Mumbai, Maharashtra

Address:

Plot No - 221, Udyog Vihar, Phase-I, 122016

Complaint # JS[protected]I have raised the complaint on 03rd Sep, 2019 and the engineer was assigned in the Ghaziabad location. But I reside in Mumbai.
I kept calling the call center and they are unable to help me resolve the issue. Only thing they do is skipping me for the next day mentioning that engineer will be allocated for resolution before next day noon. 8 days passed by and nothing has happened

.Every day I have to arrange myself with the water cans.

It is pathetic that the customer care doesnt bother to reply for the email and the same is the case for escalation request on the website.
Team should respect the customer and help to get out from the situation arise because of their system. But the team is least bothered to help

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Oct 24, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Sep 10, 2019

Updated by haihari786 Pathetic again engineer was assigned for the location: Ghaziabad. Whereas, I reside in Mumbai.

Dear Customer, your service request No. JS-[protected] & call closure code is XXXXX allocated for[protected] to sourabh divakar Ghaziabad, [protected] . Please call [protected] for any query.

Not sure, what kind of a bug is this. And your support team is awesome, they don't even listen to the customer.

Verified Support

Sep 18, 2019

LivPure Customer Care's response Dear Hari, we apologise for the inconvenience you have experienced. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Regards,
Team Livpure

Verified Support

Dec 13, 2019

LivPure Customer Care's response Dear Hari, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure