Livpure — Failure to pick up the machine and provide assistance

I have raised a subscription cancellation ticket in December and the team has not provided any assistance for the same. I have continuously emailed the team and called the customer care team to make sure the machine is pick up on time. They have not provided any help and did not pick up the machine even after multiple reminders from my side which is their responsibility in first hand. I had to pay extra rent of 15 days just because they failed to pick the machine. Now after a month of frustration, the customer care person called me and had the audacity to shout at me asking for corporation with the pickup. I would like to firstly be compensated for my loss of rent for 15 days and secondly for the rude behaviour. They are dealing with the frustrated customer. Shouting on top of lack of service is unacceptable.