Livpure — Failure to pick up the machine and provide assistance

I have raised a subscription cancellation ticket in December and the team has not provided any assistance for the same. I have continuously emailed the team and called the customer care team to make sure the machine is pick up on time. They have not provided any help and did not pick up the machine even after multiple reminders from my side which is their responsibility in first hand. I had to pay extra rent of 15 days just because they failed to pick the machine. Now after a month of frustration, the customer care person called me and had the audacity to shout at me asking for corporation with the pickup. I would like to firstly be compensated for my loss of rent for 15 days and secondly for the rude behaviour. They are dealing with the frustrated customer. Shouting on top of lack of service is unacceptable.
+5 photos
Was this information helpful?
No (0)
Yes (1)
LivPure customer support has been notified about the posted complaint.
Feb 06, 2023
Updated by VirajZala
Livpure has not communicated regarding the complaint.
Complaint comments 


Hello, I'm having a similar problem here. I contacted and canceled my subscriptions three weeks before vacating my flat, and I called them several times to pick up the RO, but no one showed up. And then, some 15 to 20 days later, they contacted me to say that the pickup guy had arrived at my place to pick it up. I explain to him and the customer service calls (harassing calls to me day after day) that I am not present at the premises and will only be able to provide you with the product by August 2023. Today, July 7, 2023, they sent me a legal notification via Whatsapp requiring me to return the product and pay the stated price.

As far as I can tell, many people are experiencing the same problem as I am. Has anyone found a solution or taken any action in response to this? It would be quite helpful if someone could respond to this.
umang rastogi's reply, Jan 3, 2024
same thing happened with me
did you get refund?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    LivPure Phone
    +91 95 8222 9701[Direct Sales & Service Partner Enquiry]
    +91 12 4498 7400 [Corp Office]
    +91 98 7179 8090[Export Enquiry]
    LivPure Address
    Plot No. 221, Udyog Vihar, Phase-I, Gurgaon, Haryana, India - 122016
    View all LivPure contact information