[Resolved] Livpure — false updation of filter change

भ

भारती साबळे

from Pune, Maharashtra

Sep 9, 2017

Address: Pune, Maharashtra, 411061

Under ref # js[protected] service engineer visited the place and has only clean carbon filter by normal water according to him filters were in good condition due to low usage, however he has update the incorrect information in system and now i came to know that carbon filter & sediment filter have been changed in my first service call, that time i have signed warranty coupon & specially mentioned “no parts have been changed”. So how your engineer can update filters have been changed?

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Oct 18, 2017

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Sep 09, 2017

Updated by भारती साबळे Service ref #JS[protected] & JS[protected] HAVE BEEN CLSOED WITHOUT ANY ENGINEER VISIT

Verified Support

Sep 11, 2017

LivPure Customer Care's response Dear Bharti, we apologize for the inconvenience caused and thank you for sharing the details with us. We have taken note of your concern and shall get back to you.

Regards,
Team Livpure

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Comments

भ

भारती साबळे

from Pune, Maharashtra

Sep 18, 2017

Thank You for your assistance,

This issue has now been closed.

Ashutosh Nath Shukla

from Mumbai, Maharashtra

Oct 4, 2017

I have been calling to cc for 2 days and it's always busy while keeping myself on line for almost 40 min continuously for 6 times in a day
Can someone call me to resolve the issue

Ashutosh
[protected]

LivPure Customer Care's response, Oct 5, 2017

Verified Support

Dear Ashutosh, we apologize for the inconvenience caused and thank you for sharing the details with us. We have taken note of your concern and shall get back to you.

Regards,
Team Livpure