[Resolved] Livpure — JS-[protected]-Poor support | |
My machine is covered with ACMC of 2 years, A Preventive maintenance ticket was opened on 23rd March. I waited for almost for two months, because I know the lock-down situation. Even after things got normal I didn't get proper response or service. I have raised a re-installation request, an engineer came and mounted the RO machine and charged Rs.500. After install there is a leakage inside purifier and he refused to do further servicing as he didn't got any job code. He also not aware of my machine is covered by ACMC. Simple mounting can be done by anyone, even i can do it with a Plumber. I am repeatedly calling the customer care and Area incharge but helpless. I had to wait for several hours on call but there is no positive response and no steps taken. Area incharge is always busy or he won't pick the call. Pathetic support, I never suggest Livpure for anyone. Also planning to throw away this crap if any further repair raises.Waste of money and time. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved LivPure customer support has been notified about the posted complaint. Verified Support Jun 03, 2020 LivPure Customer Care's response Dear Murali, we are sorry for the unpleasant experience you've had. We have highlighted your issue to the concerned team and assure you the best possible resolution.
Verified Support Jul 14, 2020 LivPure Customer Care's response Dear Murali, we believe that your concern has been addressed. Do let us know if you need any further assistance.
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