[Resolved]  Livpure — lethargic and pathetic customer services

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201310

Dear ma'am/sir,
Kindly froward the following e-mails to mr rakesh malhotra founder of livpure. He must know how about the too lethargic and pathetic system of entire customer services. We stay at greater noida where the water is too salty that's why we bought a livpure ro but neither filters are being changed nor the services are being provided. Customer's registered mo no is [protected]. Kindly get all the issues checked.

Mail no 1-
Lokesh pant
Attachments
Feb 25, 2019, 6:03 pm
To customercare

Dear sir/ma'am,
This is to apprise you that livpure provided only a single service in 2018 in lieu of giving 3 services under the scheme of 3 years amc. The same service will be expired on 19/11/2019. Kindly find attached the files. Now there are 5 services still pending till the expirey date and according to terms and conditions livpure should provide 3 services in this year i. E in 2019 itself. So after the date of expiration we will still have 2 services pending from your end. So kindly extend the period of amc for 1 year so that we can avail pending services after the date of expiration.

Mail 2-

Lokesh pant
Mar 30, 2019, 5:06 pm
To customer

Dear sir/ma'am,
I am still not satisfied with the services being provided by livpure. This is to again inform you that livpure provided only a single service in 2018 in lieu of giving 3 services under the scheme of 3 years amc. The same service will be expired on 19/11/2019. Now there are 5 services (With filters replacement) still pending till the expiry date and according to terms and conditions livpure should provide 3 services in this year i. E in 2019 itself (Already mentioned in the previous e-mail as well).in the last service filters were again not changed. I was not at my home during that service and my sister didn't have any idea about changing the filters, so happy code was also provided to the technician. So kindly get the filters changed asap and extend the period of amc for 1 year so that we can avail pending services after the date of expiration. It's painful that the query of my previous mail is still pending and i am again mailing you with the 2nd complaint. It's a request to expedite all the proceedings regarding issues mentioned in my both the mails.

Mail 3-
Lokesh pant
Attachments
May 11, 2019, 11:57 pm
To customer

I have never seen such a filthy class pathetic service. No service. No response. Waiting for more than a year. I will go to consumer court to lodge a severe complaint against livpure.

Mail 4-
Lokesh pant
2:46 pm (6 minutes ago)
To legal

Dear ma'am/sir,
Kindly froward this e-mail to mr rakesh malhotra founder of livpure. He must know how about the too lethargic and pathetic system of entire customer services.

Mail 5-

Ll a
Attachments
Tue, mar 7, 2017, 3:34 pm
To customercare

Dear sir/ma'am,
This is to apprise you that i bought a livpure (Details in the attached warranty card) on 20/09/2015. Last year i got an amc of rs 9, 500/= (Details in another attachment) done on 20/11/2016. But i came to know that there was no update in my account after having conversation with one of customer executives. This was really so ridiculous. No one came to my home for servicing as per scheduled durations.
I am really dissatisfied with the service of livpure. I will also file a severe complaint against the company soon as i also had losses and which could have only been compensated by lodging the complaint against the company in consumer forum. Company can keep above mentioned amount. No worries but i will go through the constitutional process to bring the truth before the world.

Lokesh pant
[protected]

Issues: no servicing against amcs