[Resolved] Livpure — livpure liv-pep-pro-plus+ 7 l ro + uv + uf
Pune, Pune, Maharashtra, India
SaSarvesh Gawas on Jun 24, 2019
Hello livpure team,
I am writing this email regarding the water filter product “livpure liv-pep-pro-plus+ 7 l ro + uv + uf” [imei/serial no: d3jw44d1055929].
Since the product was installed every after 10 to 15 days the water stored in filter tank tds level is automatically getting low and taste of water is changing to bitter taste.
I had raised four complains till date since the product was installed, the live pure engineer has fixed the issue.
However it has been observed unfortunately the issue is reoccurring again and again after 10 to 15 days and the water stored in filter tank tds level is automatically getting low and taste of water is changing to bitter taste.
Based on the feedback, quality and performance of the product bought by me “livpure liv-pep-pro-plus+ 7 l ro + uv + uf” [imei/serial no: d3jw44d1055929], there are additional 5 neighbour's in my society purchased same product however they are not facing any issues till date.
Hence i would like to recommend some senior expert from your team for further investigations also replacement of device or parts if faulty.
Please escalate this issue to next level asap as this is now leading to frustration.
Thanks for considerations and looking forward to fix the issue.
Complaint marked as Resolved Jul 26, 2019
[Jun 24, 2019] LivPure customer support has been notified about the posted complaint.
Verified SupportLivPure Customer Care's response, Jun 25, 2019
Dear Sarvesh, we are sorry for the unpleasant experience you've had. Please help us with your contact details and our team shall get in touch with you.
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