[Resolved]  Livpure — livpure not providing service even after contacting 7 times

Address:

KHOPOLI POWER HOUSE, KHOPOLI, NR POWER HOUSE

Our warranty period for livpure water purifier was till 20th of april 2020 which was the period of lockdown. Free service was due on 18th of march 2020. Which livpure did not provided us. We did not have a call or visit from the engineering department. Also, one service which was provided 6months back, the engineer by fraud filled in the system that filters were changed, but in actual he did not changed any filters and now they are not providing us the service.
We tried contacting customer care but did not receive a response or call back or acknowledgment.
I even have a complaint registered on 28th or march 2020, which was not acknowledged, complain id : bciw34d1019830.
We did not get a rescheduled visit or service id from livpure. Now after we ourself contacting customer care for our due service, we are being
Asked to pay the service and also we are not receiving the free service and benefits the warranty had.
We have contacted [protected]@livpure.com 7 times since march and dropped a mail 6 times now. Still there is no acknowledgment and no service is provided. Our water purifier has stopped working now and being in middle class family this was our first water purifier which is not working within a year.
Worst service providers!!
Livpure is not acknowledging customer complaints.