[Resolved]  Livpure — livpure pep start - preventive maintenance

Address:560016

JS[protected]
JS[protected]

The preventive maintenance request was generated on Dec 29 2018. Had to call multiple times (10-20 calls) to Livpure customer to get a Technician.

After 34 days (very short ETA according to Livepure Standards ), Technician came to my home (02/02/2019) for preventive maintenance and replaced the 2 filter free of cost as per the warranty terms and conditions.

I had an external filter, for which he told i need to replace the Spun filter and i had to bear the expenses of Spun filter.

I was okay paying for Spun Filter, but he charged me Rs. 350 (single filter ) for that. Invoice attached.

When i did a search to find the cost of Spun Filter, i came to know he charged me thrice the actual value of the filter.

https://www.amazon.in/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=spun+filter+price

Best quality Spun filters is available for less that Rs 400, but is available as a set of 3 or 4.

My concern is in the name of Livpure Preventive maintenance, technicians are coming and looting customers.Also the delay taken to complete a preventive maintenance request.

I had a really bad experience with Livpure and i regret badly for trusting Livpure Brand.

I need to know what action are you going to take on this ?
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Mar 26, 2019
Complaint marked as Resolved 
LivPure customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2019
LivPure Customer Care's response
Dear Vijay, we apologise you had an unhappy experience. We have forwarded your concern to our team and they will get back to you at the earliest.

Regards,
Team Livpure
Verified Support
Feb 21, 2019
LivPure Customer Care's response
Dear Vijay, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure
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