[Resolved]  Livpure — Livpure RO purifier

Water purifier was serviced in the month Feb-20, it got into same problem in month of March, due to Covid19 I couldn't raise the call. After multiple attempts I managed to raise the call on 18th may 2020 Ticket JS-[protected], Customer service promised it will get handled in 2 days but its been 15 days no response from them I called them almost 7 times and service engineer more than 10 times no response from both of them
Following are issues with Livpure
1. Customer care calls lands to only Hindi language irrespective of language selection
2. Executives cut the call if we try to speak in English
3. Wait time to get customer care is more than 15 minutes
4. Customer care executive promised they will assign different engineer but never did.
5. Finally my calls are not getting connected to customer care even if i wait for 30 minutes
Was this information helpful?
No (0)
Yes (0)
Aug 10, 2021
Complaint marked as Resolved 
LivPure customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2020
LivPure Customer Care's response
Dear Raja, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    LivPure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    785
    Pending
    8
    Resolved
    353
    LivPure Phone
    +91 95 8222 9701[Direct Sales & Service Partner Enquiry]
    +91 12 4498 7400 [Corp Office]
    +91 98 7179 8090[Export Enquiry]
    LivPure Address
    Plot No. 221, Udyog Vihar, Phase-I, Gurgaon, Haryana, India - 122016
    View all LivPure contact information