[Resolved]  Livpure — not responding to service request and after taking amc no service.

I have purchased the amc for 2 years (Worth rupees 6800) on 17/12/19 and having the problem that water is not purifying and also taking more consumption to filter. So i have raised a service complaints as mentioned below. As per the customer care representative, they should resolve the service request with in 2 days but no one is responding to my requests. Finally i'm buying water tins outside, even i'm having this water purifier.

If i call customer care, they are treating customers harshly and said "my job is collecting request and send to team" and they given one number but no use "no one is picking the call".

Service complaint 1 (April 5th 2020) : js-[protected]
Service complaint 2 (Middle of may) : i called customer care, they have taken the request but i didn't get any complaint number after the call complete.
Service complaint 3 (June 29th 2020) : js-[protected]

In this pandemic situation, each and every penny will important. From last 2 months i am purchasing water tins outside each one 25/- (Approx 2000 rupees)

Please do needful against these irresponsible and fraud (Why i am saying fraud is they have my money and not responding properly) company.