Livpure — Product dismantle and re installation

Address:B-404, Earth Avenue opposite Punjab Honda near Amul garden, 100 feet anandnagar road Prahladnagar

Subject: No resolution of complaint

I have been taking follow-up from December 28th, 2022 on mail. I have shared the KYC and the same will be approved on December 29th, 2022.
I received a mail that RO will be picked up within 24-48 hours but the same is not picked up till January 1, 2023 and after making so many calls and follow up I have to hire a labour to arrange a pick-up of RO.
All your service executives make false promises that RO will surely be picked up by 31st december as I have to give the key to the owner even though I have mentioned the same that please arrange the pickup on or before 31st december but your service and false promises just give hopes but in reality it's too bad.
Yesterday when I ask for the status they told me ki "ho jayega sir pakka karwa denge" and when I told them to transfer the call to senior they told me that you will get a call back from senior today itself as we can not transfer the call and guess what I am still waiting for the call.

As I am tired of writing emails and taking regular follow-ups, I have picked up the RO and am waiting for a call or message for installation.

Please check your policies and do the needful as we have to buy water daily even though we have RO just because you guys haven't installed it yet and I have to myself paid for the labour for pick-up of RO.
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