[Resolved]  Livpure — services issue

Address:

Faridabad, Haryana, 121004

Hello Team,

I purchased (Livpure LIV-PEP-PROPLUS+ 7 L RO + UV +UF Water Purifier)
1. [IMEI/Serial No: ] E8HW44D1011576 in last year 29 Jan’18 before purchase I had a call with Livpure sales time on the services. as per Livpure team two services are free by Livpure, after purchased only one service completed on Sept 2018 and for the second service I received a call from in 18 Jan’2019 4:18 PM call duration 3 mins 4 seconds (if you require call recording I will share). and I asked service engineer please visit at my address any time I am available but he didn't come for service many times I have tried to connect but no response from that after that I have raised the complaint with Livpure customer care. today 19’feb an engineer visited and ask me that your product is out of warranty and you need to pay for servicing.


Kindly check why this is happening you need to check with your engineer and suggest for free service because of their fault.

Name of the Engineer: Mahesh
Engineer Number: [protected]

Waiting for your prompt response pls.