Livpure — Smart RO

I rented the livpure smart RO in the month of december 2019. I used it for a year. I was not satisfied with their service/ quality . I cancelled the subscription in the month of december 2020, by calling their customer care. However nothing happened for the next two months of continuous calls and follow ups. I had to vacate my rented house in February and as a last resort I asked them to uninstall and take the machine. They finally uninstalled it and took another 15 days to take my machine away. SO that was it. There was no communication regarding this except for asking me if the machine is picked up from my place every 2 months! Now they have sent me a legal notice stating i have defaulted the payments and have not returned their machine.
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Hi Ashish,

I'm facing similar issues where the machine was uninstalled almost 3 years ago and they are harassing me now with a legal notice and pending charges for the last ~2 years. I have multiple email threads where I have raised this and they haven't replied to a single email thread. This is their strategy to make money.

Was your issue/ complaint resolved? What are the next steps?

Thanks,
Shikha

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