[Resolved]  Livpure — very bad service.

Address:

At-Post- Bokadvira, Near Anmol English Medium School, Uran, Raigad, Maharashtra, 400702

I (Register Mobile No.[protected] and register name- V.S.Patil) purchased livepure pep plus model in August, 2018 it is now out of warranty but while purchasing this product sales person saying that after purchasing this product we get four free servicing and also we get free replacement candle in last servicing. Actual we get only two servicing and didn't get any replacement candle.

For that i had logged a complain at customer care number, they told the issue will be resolved within 48 hours, now it has been more than 2 days, no action has been taken yet.

When i am trying to call the customer care number, the calls remain on hold as all the agents are busy with other callers and i never received a call back.

Now I request to you please change my candle on priority basis and free of cost because now my family struggle with drinking water which is very serious issue.

Also i am trying to reach their distributor m/s. Arcee Electronics (Panvel) but they never replied on phone as well as on whatsapp too and when i called from alternative number then he picked up the call and said that i allocated someone to fix your call on temporary basis but still i didn't receive any person nor any communication from them.
I request you to kindly expedite this message to your management to resolve the service and do not cheat with anyone because it's not about me but, everybody may facing the issues for the same and you may loose your customers by providing worst service in the market.