Livpure — Waiting For Customer Service To Respond | |
Since the time we installed the water purifier, we have ensure that the device runs on AMC as their technician strongly recommended that we apply for it as the parts can be very expensive. Had been getting good service from the technicians though its very difficult to get through to a call center representative to book an appt. I booked a complaint in march 2020, I have been waiting for a technician to service our RO since then. We found out that Balram Kori the technician who used to regularly visit my place for service stopped serving that area. The water doesnt get filtered and the machine runs the whole day draining water through its outlet i dont know how. Have been a struggle to get through to call center and everytime i get through to them as a new customer in the IVR options, they send me the same old message (March20-Balram Kori) until today. When asked, they gave me another number Manish Sharma whose mobile number is no more valid. I paid 5000 last year and renewed my AMC but the kind of service once money is taken has been this. They say its due to lockdown but the complaints was booked much before the lockdown and now its lifted too. no answer from anyone. Not a single call from call center but teh IVR keeps telling me someone will call back.can someone urgently look into this as im tired of this machine now and even ready to discard it . Holding on it only because i have paid the AMC. Companies can be shameless and choose not to respond at all. Ill see what Livepure chooses to do. Even their website complaint forms dont work. Was this information helpful? | |
Verified Support Jun 26, 2020 LivPure Customer Care's response Dear Kridha, we apologise for the inconvenience you have experienced. Please DM your registered contact number via Twitter DM and we will reach out to you.Regards, Team Livpure Verified Support Jul 14, 2020 LivPure Customer Care's response Dear Kridha, to assist you further, we would require your contact number. Request you to share the same with us.Regards, Team Livpure Verified Support Jul 21, 2020 LivPure Customer Care's response Dear Kridha, thanks for sharing your contact details with us. Our team will get in touch with you at the earliest.Regards, Team Livpure | |
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Team Livpure