Livpure — Waiting For Customer Service To Respond

Since the time we installed the water purifier, we have ensure that the device runs on AMC as their technician strongly recommended that we apply for it as the parts can be very expensive. Had been getting good service from the technicians though its very difficult to get through to a call center representative to book an appt. I booked a complaint in march 2020, I have been waiting for a technician to service our RO since then. We found out that Balram Kori the technician who used to regularly visit my place for service stopped serving that area. The water doesnt get filtered and the machine runs the whole day draining water through its outlet i dont know how. Have been a struggle to get through to call center and everytime i get through to them as a new customer in the IVR options, they send me the same old message (March20-Balram Kori) until today. When asked, they gave me another number Manish Sharma whose mobile number is no more valid. I paid 5000 last year and renewed my AMC but the kind of service once money is taken has been this. They say its due to lockdown but the complaints was booked much before the lockdown and now its lifted too. no answer from anyone. Not a single call from call center but teh IVR keeps telling me someone will call back.can someone urgently look into this as im tired of this machine now and even ready to discard it . Holding on it only because i have paid the AMC. Companies can be shameless and choose not to respond at all. Ill see what Livepure chooses to do. Even their website complaint forms dont work.
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Jun 19, 2020
Updated by Kridha
So i contacted Call centre for over ten times and day before yesterday they told me my case is escalated and service guy will come in 24 hrs. The guy finally picked up our call and kept saying he is going to visit us, today on the third day, he has switched off his mobile. The area manager number too is off. Please take back this useless machine and pay back my AMC fee, i hav had only one service to clean up since the time i paid properly. I hope the sr management atleast has some accountability and guts to act on this request
Jun 20, 2020
Updated by Kridha
The technician was followed up for two days and he kept saying he'll visit us every time. Now he switches off his phone when we call. Excellent service after looting AMC money... Please take the machine away we are happy to boil water and drink. Return our money for the wrong choice and harassment we went through
Jun 24, 2020
Updated by Kridha
No response. Area manager and BSI Manish sharma of Andheri doesn't pick up calls. It's either ringing or he is speaking to another person but won't pick our calls. I called Customer Care two more times, they very sweetly told me they are standing a call back immediately. But no response. Never expected this treatment from livpure. No water till date. Uber AMC warranty. Pls respond, there has to be someone there responsible!!!
Verified Support
Jun 26, 2020
LivPure Customer Care's response
Dear Kridha, we apologise for the inconvenience you have experienced. Please DM your registered contact number via Twitter DM and we will reach out to you.

Regards,
Team Livpure
Jul 02, 2020
Updated by Kridha
Please see the twitter post.
Reg number [protected]
User name Biju Shankar
Is this all to just buy time ? How hard is it to track.
Verified Support
Jul 14, 2020
LivPure Customer Care's response
Dear Kridha, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure
Verified Support
Jul 21, 2020
LivPure Customer Care's response
Dear Kridha, thanks for sharing your contact details with us. Our team will get in touch with you at the earliest.

Regards,
Team Livpure
Complaint comments 

Comments

The number has been provided already in twitter.
LivPure Customer Care's response, Jul 14, 2020
Verified Support
Dear Kridha, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure

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