Lloyd — dishonest practice & don't care attitude

Address:

Chennai, Tamil Nadu

Today i went to t'nagar showroom (In chennai) to exchange previously purchased bangles from lalitha. They evaluated the jewelry and gave me a written estimate with a buy-back price. After i made selection of jewels i wanted to buy, the sales person was asked by her supervisor to reevaluate my jewels. They came back the second time reducing the buy back price without providing any convincing explanation. They claimed that the estimator made a mistake the first time. We pointed out this is unfair and unacceptable. Sales person or her supervisor did not even apologize. They kept insisting the second estimate was the correct one and demanded that we pay "just" rs. 7000 more if we wanted to complete the jewelry exchange. I had never seen such total dishonesty and customer don't-care attitude from any business and especially from a jeweler. Needless to say, i walked out of the showroom with the resolve of never to shop at lalitha. If the store wants to investigate this incident, name of the sales person is usha and the date is september 24, 2018.