[Resolved] Lloyd — Fraud in service request: Technician took parts of my washing machine and Rs.500 and never returned the parts and cancelled the service request | |
I opened a service request with job Id:[protected] on 7th November 2020 regarding the breakdown of my washing machine. The technician came to my place, inspected the machine for a while and told me that the PCB has gone faulty and needs to be replaced or repaired. I enquired for both the solutions and opted for a repair. He took the control pannel PCB and the controller with him for repair and promised to deliver in 4 days. The point to be noted here is HE TOOK RS. 500 FROM ME as a service charge. After three days i.e. on 10th November, the technician again came and told that one more part needs to be taken from washing machine to complete the repair and took a bunch of wirings from the washing machine with him. After that day, till now, I am trying to contact him regarding my repair and m not getting any satisfactory response. In addition, the guy Sudhir Sharma is way too blunt in his communication and doesn't know how to talk with respect. Today I called the Lloyd's customer care and came to know that my service request has been canceled with comment that customer refused to pay service amount. This is really not a kind of service i expected from Lloyd and its executives. How can a technician close/cancel a service request by himself. Was this information helpful? | |
Aug 8, 2021 Complaint marked as Resolved LLOYD customer support has been notified about the posted complaint. | |
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LLOYD
Lloyd — Fraud in service request: Technician took parts of my washing machine and Rs.500 and never returned the parts and cancelled the service request
A ani9228 on Nov 17, 2020
I opened a service request with job Id:[protected] on 7th November 2020 regarding the breakdown of my washing machine.
The technician came to my place, inspected the machine for a while and told me that the PCB has gone faulty and needs to be replaced or repaired.
I enquired for both the solutions and opted for a repair.
He took the control pannel PCB and the controller with him for repair and promised to deliver in 4 days. The point to be noted here is HE TOOK RS. 500 FROM ME as a service charge.
After three days i.e. on 10th November, the technician again came and told that one more part needs to be taken from washing machine to complete the repair and took a bunch of wirings from the washing machine with him.
After that day, till now, I am trying to contact him regarding my repair and m not getting any satisfactory response.
In addition, the guy Sudhir Sharma is way too blunt in his communication and doesn't know how to talk with respect.
Today I called the Lloyd's customer care and came to know that my service request has been canceled with comment that customer refused to pay service amount. This is really not a kind of service i expected from Lloyd and its executives.
How can a technician close/cancel a service request by himself.