Lloyd — Front load washing machine

I made a complaint to lloyd in the last week dated 25 november for my washing machine breakdown. A week has passed but still i am unable to receive the service . technician visited listed the parts which are damaged but the parts are not available in the company. the machine is still in comprehensive warranty i am fed up of the product called the customer care also no one tells anything. I even asked for replacement they are just saying we will call you back but no one calls back. I seriously want a refund now donot even want a replacement now as the service is pathetic . Even mailed them the query still no one has replied.
service request number is [protected]. I would please like the forum to look into this issue and help me find the solution for this problem. Hoping for a positive reply