Lloyd — service

This is inform you that i have purchased Two AC from your company on 23/05/2018 and asked for first routine service on 01/07/2018 due to my one of the Ac is not working well (cooling is very low) but technician not came for service and now again call for service on 12/11/2018. During this time i have seen my service history and observed that it shows my 1st service is completed. Actually service was not done and without any proof in app it shows service was completed. Now this time also technician not came to my home for service and calling me he didnot got my home and he return back to home. So i called to customer care for 3_4 times and one of the person gave me mobile number of area manager Mr. Shivnath Lohr and i talk to him about service. During talking with him Mr. Sachin also connected me and i have asked about the service not done on 01/07/2018 and in app it shows completed. He replied me that service was completed on 30/09/2017. So i told him that i have purchased my AC 23/05/2018 so how can you told me that your service was completed in 30/09/2018.so again i contact to customer care and ask about service and take the email. Id. After that they have sent another technician at about 4:00 pm and service done today by technician Mr. ANSAR. But still i am not getting any response about the service not done on 01/07/2018 but in app it shows it was completed by Shashim Ansari. Today (12/11/2018) i have completed my first service but in app it shows i have completed two service. Plz explain it and do the needful and take neccesary action.