Lloyd — television

Address:

New Delhi, Delhi, 110049

We had bought a lloyds led television (L40s) with the bill dated as_ july’2016.

While buying the product we had got a guarantee of five years during which time all damages and repairs were to be borne by the company’s authorised service provider for no cost whatsoever.

That recently, while within the guarantee period, the tv set developed certain lines on the screen without any external cause. The said lines were an outcome of certain internal fault which could not be known to a layman. Further, within a period of hours these lines had got broad and had covered half of the screen (From a single line it had become a broad thickened block covering almost half the screen.

As being under warranty, i immediately contacted the authorised service centre of the company who promised to reach the site the same day i. E. Saturday (07/07/2018). I categorically submit that being under warranty/guarantee the service providers were under the obligation to respond and mend the tv set at the residence.

The service providers even after committing to visit on 07.07.2018 turned turtle and did not respond to our complaint for complete two days wherein they were keeping us on hold that they shall visit shortly. But i submit that our patience was put to test and we waited in vain for the entire weekend, as we were constantly assured by the service centre person that he shall arrive shortly. I submit that after a while the service provider avoided our calls and left us hanging with no response whatsoever.

I submit that i made an immediate complaint and also informed them the affect of the fault is increasing by the minute and due to utter negligence and delay on the part of the service providers of the company the fault in the screen constantly kept growing making the entire tv set a mere black screen with only audio being played on a black screen.

To my utter shock i was asked to bring the television to south extension on our own expense, in case we want a prompt service, else we were asked to stay at home on monday, which ment another day break from us. The said request was unusual as this has never been experienced and to which i presented concerns that the same is not the duty of the customer but is also unfeasible due to the fragile nature of the product. However, the representative of the company assured that this is the fastest way to get the tv repaired.

Alternatively, he suggested that if abstain from taking these efforts the repair shall take more time and the availability of the company’s engineer has to be met with and adjusted for which i shall have to seek a day off from work. I submit that i have a six day working and i had taken saturday off already owing to false assurances of the service provider and taking another day off would be detrimental to my work. Under such immense pressure and assurances given against all my concerns i decided to take the tv set to south ex. I will again submit that the said act was unprofessional and marks deficieny on your services.

Out of sheer compulsion i booked an uber and brought the television to south ex. The expenses for the same were borne by me. Furthermore, on reaching the designated place the service provider turned turtle and denied any guarantee/warranty benefits showing the internal breakage on the screen which had developed while transferring the tv set. The denial of warranty/guarantee benefits was solely due to the crack in the screen as mentioned by the representative. However, it was put forth to them and is being mentioned again to you that the same had developed while transferring the product to the said address as the same can also be referred from the pictures that were shared with them from the very first moment. The service provider was completely aware of the obligations he was under and was aware of the fault from the start yet he failed to adhere to our request and grievance pointing his deficiency on us. This is clear case of blowing hot and cold and not delivering the undertaken service.

I submit to you that the service centre representative on our initial telephonic conversation had mentioned that the complete panel has to be changed as there is an internal that they are not authorised to change. On their demand of showing the pictures we again shared all the relevant pictures of the television which have been attached herewith and shared with them at the first instance as well. To which they commented they can only take "photograph as a proof."

On seeing all the evidence being in my favour and clearly pointing out to their misstatements and deficiency the service providers turned pale and realised that they have been caught red handed running away from their duty and their attempt on befooling us may not reach its end consequences. From the very start your company had been trying to defraud us and cheat us with its whimsical and unwarranted attitude. During the entire conversation the service providers were trying to transfer the blame of their fault on me one way or the other. However, the evidence at hand didn’t allow them to succeed in their ill motives.

It is not only unprofessional but also a malafide attempt of robbing us of our hard earned money by your company.

I am a law abiding citizen of the country who trust in the good conscious of the fellow citizens and i have been trying to solve the said matter amicably with your company. However, your company has not come clean and has since day one treating me with disrespect which has harmed my peace of mind. The entire episode has taken a toll on my health and work and has caused me harassment at the hands of your company

The abovesaid act of making us bring the tv set to them was a preconceived plot of cheating and misrepresentation on your part. The abovesaid act is an act of deficient services and is punishable under law.


I look forward for a positive response and an immediate action towards my complaint, else i shall be forced to take legal actions against your company for deficiency in services alongwith harassment and any other civil/criminal liability which you shall be liable for.

Kind regards
Kshitiz chadha
[protected]@gmail.com